Zendesk
Build long-lasting customer relationships with Zendesk
Long-lasting customer relationships start with exceptional customer service. When you provide your customers with a positive experience, they are more likely to return and use your products or services.
All in one place
One of the key benefits of using Zendesk is that it allows businesses to centralize their customer service channels into a single platform. This means that customer service agents can see all customer inquiries, regardless of channel, from one place. This makes it easy to manage and respond to inquiries, which improves response times and reduces the risk of inquiries falling through. Now with powerful AI engine for higher precision and efficiency.
Reporting and analysis
Another advantage of Zendesk is its powerful reporting and analysis features. With detailed metrics and insights into customer behavior and support performance, businesses can make data-driven decisions to improve their support processes and provide a better customer experience
La AI bære lasten
Customer service is not always easy. Zendesk Generative AI – powered by OpenAI – is built to make it easier. You can easily change the tone of voice, have it write support articles, and deploy robots that sound like humans. Zendesk has made all of this easier than ever. Give agents an AI boost to solve problems with speed and consistency.
Benefits of Zendesk
The features and tools of Zendesk can assist businesses in providing exceptional customer service, which can lead to increased customer satisfaction.
Zendesk can help businesses reduce the costs of customer service by automating tasks and improving efficiency.
Zendesk can assist businesses in enhancing customer loyalty by building stronger customer relationships.
Zendesks verktøy og funksjoner kan hjelpe kundeserviceagenter med å jobbe mer effektivt, noe som kan føre til økt produktivitet. AI-Boost på flere områder reduserer mye av tidsbruken per kundehenvendelse.
Zendesk's analytical tools can assist businesses in better understanding customer needs, leading to improved customer service and increased revenues.
Anbefalte pakker
Support Professional
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Ticketing system
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E-post og Facebook
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Forretningsregler
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Reporting and analysis
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Åpningstider
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CSAT
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Flerspråklig support
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SLA
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Klartgjort for AI
Suite Growth
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Ticketing system
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E-post, chat, voice
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Hjelpesenter
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Chatbot
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Rapportering
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Svarmaler
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Automatisering
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SSO/ 2FA
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Agent Workspace
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API-er
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Integrasjoner og apper
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Tilgang til Zendesk support
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Service level agreements (SLA)
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Customer satisfaction ratings (CSAT)
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Flerspråklig support og innhold
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Åpningstider
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Self-service portal
Suite Professional
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Ticketing system
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E-post, chat, voice
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Hjelpesenter
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Chatbot
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Rapportering
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Svarmaler
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Automatisering
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SSO/ 2FA
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Agent Workspace
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API-er
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Integrasjoner og apper
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Tilgang til Zendesk support
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Service level agreements (SLA)
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Customer satisfaction ratings (CSAT)
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Flerspråklig support og innhold
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Åpningstider
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Self-service portal
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Tilpasset og live analyse
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Sidesamtale
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Kunnskapsbasert routing
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Integrert forum og community
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Fleksibel Dataplassering
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HIPAA
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Tilgang til Sunshine
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Klargjort for avansert AI
Suite Enterprise
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Ticketing system
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E-post, chat, voice
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Hjelpesenter
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Chatbot
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Rapportering
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Svarmaler
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Automatisering
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SSO/ 2FA
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Agent Workspace
-
API-er
-
Integrasjoner og apper
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Tilgang til Zendesk support
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Service level agreements (SLA)
-
Customer satisfaction ratings (CSAT)
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Flerspråklig support og innhold
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Åpningstider
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Self-service portal
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Tilpasset og live analyse
-
Sidesamtale
-
Kunnskapsbasert routing
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Integrert forum og community
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Fleksibel Dataplassering
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HIPAA
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Tilgang til Sunshine
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Klargjort for avansert AI
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Avansert databeskyttelse og sikkrhet
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Sandbox
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AI-basert innholdsstøtte
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innholdsblokker
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Egendefinerte agentroller
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Dynamiske, kontekstavhengige arbeidsområder
We assist with implementation and support
Interested to learn more?
Please feel free to contact us for more detailed information about our services and products.